If you have other burning questions we weren’t able to address here, feel free to email.
Shopping & Shipping
What shipping methods are available?
We offer free standard shipping for U.S. orders and reliable international shipping to most countries.
Do you ship internationally?
Yes! We ship worldwide. Delivery times may vary depending on your location.
How long does it take for home delivery?
U.S. orders typically arrive within 3–6 business days. International delivery may take 7–12 business days.
How long will it take to get my package?
Orders are typically processed within 48 hours. Once your order is shipped, you’ll receive a tracking link via email. Delivery times vary based on your location — most U.S. orders arrive in 3–6 business days, while international orders may take longer.
Payment & Tracking
What payment methods are accepted?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For faster checkout, you can also use Shop Pay or Apple Pay. All transactions are secured and encrypted for your protection.
How Do I Track My Order?
As soon as your order ships, you'll receive a tracking link by email to follow its journey in real time.
Can I use a different payment method?
We currently accept card payments. If you need help with your payment, feel free to contact us.
Orders & Returns
How do I place an Order?
Simply select your preferred bundle, add it to your cart, and follow the secure checkout process. It's fast and easy.
How Can I Cancel Or Change My Order?
If your order hasn’t shipped yet, we can help you modify or cancel it. Contact us as soon as possible at support@ioniccare.net.
Do I need an account to place an order?
No account is required. You can check out as a guest — though creating one makes tracking and managing orders easier.
How Can I Return a Product?
We offer a 14-day return window. If you're not satisfied, email us with your order details and we’ll guide you through the return process.
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